Responsible Gaming

All forms of gambling involve financial risk, and no outcome is guaranteed. Players on BC Game are encouraged to treat gambling as a form of entertainment, not as a source of income. Managing your time and money carefully protects both your financial stability and emotional health. BC Game provides several tools and resources to support responsible play.

• Deposit limits to cap how much you fund your account within a set period;
• Session time limits to help you track and control how long you play;
• Reality checks that send periodic reminders of time spent playing;
• Self-exclusion options allowing you to temporarily or permanently restrict access to your account;
• Loss limits to prevent spending beyond a comfortable threshold;
• Account cooling-off periods for players who need a short break;
• Access to your full transaction and gaming history at any time;
• Links to professional support organisations directly within the platform.

Gambling addiction can develop gradually and is not always easy to identify early. The following warning signs may indicate that gambling has shifted from entertainment to a harmful pattern of behaviour.

• Spending more money on gambling than originally planned, repeatedly;
• Borrowing money or selling possessions to fund continued betting;
• Feeling restless, irritable, or anxious when not gambling;
• Neglecting work, family, or personal responsibilities due to time spent gambling;
• Chasing losses by continuing to play in an attempt to recover money already lost;
• Lying to family members or friends about the frequency or extent of gambling;
• Failed attempts to reduce, control, or stop gambling despite wanting to;
• Using gambling as a way to escape stress, anxiety, or emotional problems;
• Continuing to gamble even after experiencing serious negative financial consequences;
• Persistent preoccupation with gambling, including planning future sessions or reliving past ones.

Gambling addiction is a recognised behavioural disorder with serious consequences for mental health, relationships, and financial stability. Identifying these signs early and seeking support can make a significant difference.

Addressing a gambling problem requires honest self-assessment and a willingness to seek structured support. The sooner the issue is acknowledged, the more effective the path to recovery becomes. BC Game provides the following recommendations to help players manage and prevent harmful gambling behaviour.

• Use the self-exclusion feature available in your account settings to restrict access for a defined period;
• Set strict deposit and loss limits before each session and commit to respecting them;
• Avoid gambling when under emotional stress, experiencing financial pressure, or after consuming alcohol;
• Keep a personal log of gambling activity, including time spent and money wagered, to maintain awareness;
• Talk openly with a trusted person, such as a family member or close friend, about your gambling habits;
• Replace gambling time with alternative activities that provide fulfilment and reduce idle time;
• Contact a professional counsellor or therapist with experience in behavioural addiction;
• Reach out to BC Game's support team to request account restrictions or guidance on available tools;
• Use the cooling-off period option to create a temporary pause without permanently closing your account;
• Seek help from a certified support organisation if self-management measures are not producing results.

Several professional organisations in India provide confidential support for individuals affected by gambling addiction. The following resources offer verified assistance.

• iCall (TISS) — A psychological counselling service run by the Tata Institute of Social Sciences, available for mental health support including behavioural addictions. Phone: 9152987821. Website: icallhelpline.org
• Vandrevala Foundation Helpline — A 24/7 mental health helpline offering free counselling support across India. Phone: 1860-2662-345. Website: vandrevalafoundation.com
• NIMHANS (National Institute of Mental Health and Neuro Sciences) — A premier institution in Bengaluru providing clinical treatment for behavioural addictions, including gambling disorder. Website: nimhans.ac.in
• Gamblers Anonymous India — A peer support fellowship following a 12-step recovery programme for individuals with gambling problems. Website: gamblersanonymous.org
• Snehi India — A non-profit helpline offering emotional support and referral services for mental health concerns. Phone: 044-24640050. Website: snehi.org

BC Game offers accessible support for players in India who need assistance with responsible gaming tools or account restrictions. The support team is available around the clock and can assist with setting limits, processing self-exclusion requests, and providing guidance on safe play options.

• Live Chat — Available 24 hours a day, 7 days a week, directly on the BC Game website and mobile platform;
• Email Support — Players can submit detailed queries or requests for account restrictions via the official support email at [email protected];
• Help Centre — A comprehensive knowledge base with step-by-step guides on responsible gaming tools, accessible at bc.game/help.